Support by product

Find the help you need for your Ernest Sports product

ESB1

Get up and running with the ESB1. Find your setup guide, product manual, and answers to common questions.

ESB2

Everything you need to set up your ESB2 and start tracking, including the full manual and FAQs.

Tour Plus 2.0

Need help with installation or running into issues? Schedule a set-up call or reach our support team directly.

ES Eagle Sim

From installation to troubleshooting, our team is here to help you get your Eagle Sim dialed in and playing.

FAQ's

Quick answers to what our users ask most often about their systems

How do I calibrate my system?

Calibration takes about five minutes and ensures accuracy across all measurements. Start with the alignment tool, follow the on-screen prompts, and verify your results before running any sessions. Most issues resolve after a fresh calibration.

What metrics should I focus on?

Ball speed, launch angle, and spin rate form the foundation of understanding your swing. From there, carry distance and descent angle help you dial in consistency. Start with these core metrics before diving deeper into advanced data.

Can I use this outdoors?

Our systems work best indoors where lighting and environmental factors stay controlled. Outdoor use is possible but requires careful setup and may produce less reliable data. For tournament preparation, indoor sessions give you the precision you need.

How often should I recalibrate?

Monthly calibration keeps your data sharp and trustworthy. If you move your system or notice readings that feel off, recalibrate immediately. Consistency in your setup means consistency in your numbers.

What if my data seems wrong?

Check your calibration first, then verify your camera angles and lighting conditions. Make sure your clubs are clean and positioned correctly during setup. Our troubleshooting guide walks you through each step.

Reach out to our team for guidance tailored to your setup

Charge fully before first use, then expect 8-10 hours of continuous tracking. Battery life depends on system model and usage intensity, but a standard charge gets most golfers through a full day of sessions.

How do I charge?

Download the Ernest Sports app, enable Bluetooth on your device, and select your system from the available networks. Pairing happens once—after that, your phone connects automatically when the app opens.

Pairing my phone works how?

Ball speed measures how fast the ball leaves the clubface in miles per hour. Launch angle shows the trajectory angle at impact, while spin rate tells you the revolutions per minute—these three form the core of every swing analysis.

What do these numbers mean?

All Ernest Sports systems come with a one-year warranty covering hardware defects and sensor accuracy. Extended coverage options are available at purchase, and support continues beyond the warranty period through our team.

What's covered by warranty?

ESB1 and ESB2 work with iOS and Android devices running current software versions. Tour Plus 2 and ES Eagle Sim connect to computers and tablets—check your system's tech specs page for exact compatibility details.

Need more help?

Still searching for answers to your question?

Reach out

Talk with us

We're here to help you get the most from your system

info@ernestsports.com
Toll Free: 855-354-GOLF (4653)
110 Technology Parkway, Suite 100, Peachtree Corners, GA 30092
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