Policy
Warranty and repairs
Each Ernest Sports product has a one year manufacturer warranty covering manufacturing defects. For a repair to be covered, the product must have been purchased directly from Ernest Sports or an authorised Ernest Sports distributor less than one year prior to the date of return for repair.
Warranties do not transfer with change of ownership unless authorised by Ernest Sports. Products distributed by Ernest Sports from another manufacturer are covered by that manufacturer’s warranty.
Requesting a repair
Call Ernest Sports on 855-354-4653 to receive a Return Authorisation number before sending your unit. Ernest Sports is unable to process returns that arrive without an RA number.
Mark the RA number clearly on the outside of the box. Inside, include a phone number, return address, and a brief description of the issue.
What the warranty covers
Coverage applies to defects in materials and workmanship under normal use: sensor or radar faults, display failures, charging and power faults, and battery capacity loss beyond normal wear inside the first year.
What it does not cover
- Damage from impact, being struck by a ball or club, or being dropped.
- Water ingress beyond the unit’s stated resistance, and damage from extreme heat or cold.
- Cosmetic wear, scratches and scuffs that do not affect measurement.
- Units purchased from an unauthorised seller, or second-hand units where the warranty was not transferred in writing.
- Downloaded software licences, which are covered by their own terms.
Turnaround
Most in-warranty repairs are assessed within three business days of arrival. If a unit cannot be economically repaired, Ernest Sports will replace it with the same model or the closest current equivalent.